Below you will find some of the most frequently asked questions. The list is not exhaustive so if you have a question not answered here please do not hesitate to contact us on 0191 565 0111 for further professional assistance.

Q. When can we have access to our container?

A. 24 hour access is available at our Pallion site so you can come and go as you please.

Q. Do I have to pay more to have 24 hour access?

A. No, unlike many other Storage Companies we do not charge you for this, all we ask is a deposit of £10 + Vat for your key fob.

Q. How many keys do I get?

A. You are given one key as standard. Additional keys are available for £10 + Vat each. All keys must be returned at the end of the hire otherwise security of the unit will be permanently compromised requiring replacement of the integral Mul-T-Lock. This replacement is charged at £100 + Vat.

Q. Is there a minimum hire period?

A. No. You only pay for the time you use your Self Storage unit. All we ask is you pay for your unit in advance every month. When your key and fob are returned any unused days are refunded as is the deposit for your key fob.

Q. Are your units weatherproof and dry?

A. Yes. Our newbuild steel units are secured against all weather conditions.

Q. Do the containers suffer from condensation?

A. As our containers are modern we have very few problems unlike those associated with older flat roof containers. It should be remembered, however, that containers are unheated and condensation occurs when temperatures fall and there is already moisture in the unit. This can be avoided by storing your dry items in the unit on a dry day.

Q. Will my goods be insured?

A. We find that most clients prefer to pay a competitive price for quality storage and then make their own insurance arrangements if required.

Q. What happens if I want to move out earlier than anticipated?

A. There is no minimum hire period.

Q. How secure are your units?

A. All of our containers are constructed from Corten 'A' Steel and protected by an integral Mul-T-Lock, Backing Plates and CCTV.

This is a simple concept, done very well. No hidden charges. No obligation to buy insurance. A secure site with 24 hour access, sp...

By Dr. Ludo